Return Policy

ORVEN
Return & Refund Policy
30
Day Returns
100%
Money Back
FREE
No Questions Asked
30-Day Guarantee
Full Refund
Risk-Free Purchase
1
Return Eligibility
✓
Product is unopened and unused in its original sealed packaging
✓
Return request is submitted within 30 days of delivery date
✓
Original packaging and all included accessories are intact
✓
Product shows no signs of use, damage, or tampering
✗
Opened, used, or partially used products are not eligible for return
✗
Return requests submitted after 30 days from delivery are not accepted
Products that have been opened or used cannot be returned for hygiene and safety reasons.
2
Refund Details
Refund Amount100% Full Refund
Refund MethodOriginal Payment Method
Processing Time3–7 Business Days
Return Window30 Days from Delivery
Refunds are processed within 3–7 business days after we receive and inspect the returned item. You will receive an email confirmation once your refund has been issued.
3
How to Request a Return
Step 1
Contact Support
Step 2
Get Approval
Step 3
Ship Item Back
Step 4
Receive Refund
  • Email us at support@orvenshop.shop with your order number and reason for return.
  • Our team will review your request and respond within 24–48 hours.
  • If approved, we will provide you with return instructions and shipping address.
  • Once we receive and inspect the item, your refund will be processed within 3–7 business days.
4
Damaged or Wrong Items
  • If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
  • Send us a photo of the item and your order number to support@orvenshop.shop
  • We will send you a free replacement or issue a full refund — your choice.
Please keep all original packaging until you are fully satisfied with your order, as it may be required for return or damage claims.
Need Help?

Our support team is ready to assist you with any return or refund questions.

support@orvenshop.shop